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Harley-Davidson® of Quantico
17975 Main Street
Dumfries, VA 22026
US
Phone: (703) 221-3757
Email:
Fax: (703) 221-6855

Customer Testimonials

 
To whom it may concern
I would like to start off by saying I purchase 2 to 5 bikes a year, so I have quite a bit of experience with dealerships. I have never been so impressed with the quality of customer service in all aspects of my dealings with your company. It has been an absolute pleasure purchasing my latest CVO from you. A special thanks goes out to Ken. I can surely state I will be doing tons of business with your dealership and have already refered many friends to Harley Davidson of Quantico.
Again, thanks


Sincerely,

Ira Kitzen
By: Ira Kitzen
FL
Overall Rating: Star Star Star Star Star
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I spent almost year researching and window shopping multiple manufactures for a new motorcycle. After reading numerous reviews, sitting on floor models and talking with fellow riders I decided it was finally time for a Harley. I visited several dealerships in the area and selected Quantico Harley Davidson based on the knowledge and patience of the sales staff.

The entire team provided a great experience for me, from the sale with Morgan, to dealer Q&A with Ken the manager and then through financing, everyone was pleasant and answered every question. Six months later and I have experienced the service department (kudos on the free pick and delivery for service) the parts department and the motor clothes department; every person I have interacted with treats you with respect and truly wants to make your experience great.

I want to thank everyone for the experience, we will certainly recommend you to anyone who is looking to HD for a ride.

By: Robert Grimes
Stafford, VA
Overall Rating: Star Star Star Star Star
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After stopping in another area HD and experiencing what I can only call an uninterested sales staff, I decided to make the trip to HD of Quantico. Mitch greeted me as I walked in and offered his help. I was interested in buying a 2014 Street Glide Special. He showed me all the new features and walked me through the showroom showing me what they had available. I appreciated being treated like a fellow rider and not a 'female who rides' , if that makes sense. I told him I would be back. The next morning I came in and after some bargaining, a deal was made and I had a 2014 Street Glide Special. Everyone from motorclothes to parts, to service was very professional and accomodating. Sue in finance was great and walked me through the buying process step by step. Its my first Harley, and I cannot be more pleased with the buying process, my beautiful bike and everything Harley has to offer! And I totally loved ringing the bell and everyone clapping! A great buying experience. im already referring people! I will be back! Thank you!
By: Jen Damon
Fredericksburg, VA
Overall Rating: Star Star Star Star Star
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Today, I had a nine o'clock appointment for a front tire install and a 15K service on my 2011 Ultra Limited. I arrived at 0830 hrs, and they checked my bike in and began work early. My bike was completed in a shorter amount of time than I thought it would be. This made me very happy as there was a threat of storms in the late afternoon.

Everything was done that I asked them to do, and they also serviced the air cleaner which I had no idea needed changing. I am constantly amazed with the level of customer service I receive from Harley Davidson of Quantico. I'm pretty sure that is why I keep going back for their quality service work and cordial staff of employees. When I got my bike back, it was spotless and shining bright; when they got it that morning, it was a mess covered in dried bugs and saltwater slime as I had just been to the Outer Banks. Thanks again!

Thanks for another great experience.
By: Michael Timm
Spotsylvania, VA
Overall Rating: Star Star Star Star Star
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Our experience in purchasing a 2014 Tri Glide at HD of Quantico was exceptional and is what I would expect of any dealer. Even though I was looking at purchasing a Tri Glide in the next couple of months I was mixed as to whether I should purchase a 2014 or wait until the 2015 models arrived. My riding partner had seen the color that we were looking for at HD of Quantico so after visiting four other HD dealers the past week my wife and I decided to drive to Dumfries, VA and visit the dealership. Fred Somaschini of the sales staff was very courteous, professional and readily answered the questions that we had. We told him what we had seen and were looking for and after consulting with the sales manager Cliff Brooks we decided it didnt make sense to wait for the 2015s and purchased the Tri Glide on the floor. Cliff was personable, to the point and gave me his business card and told me to call him personally if I had any issues at all with the dealership which In dont foresee. Working with Christina in financing was a breeze and answered all the questions that we had and did not push to add any additional maintenance and insurance options. OG Orban in parts got together the accessories that I wanted to add and answered questions on other parts I was looking for. The service department added my accessories without any problem and delived a great looking bike. All in all this was an enjoyable transaction and even though HD of Quantico is not my closest HD Dealer Ill enjoy stopping by to visit and/or having my bike serviced there.
By: Gilbert Rios
Ashburn, VA
Overall Rating: Star Star Star Star Star
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I would like to point out the tremendous job that parts has been doing since I started working with them on my most recent upgrade. They have been beyond professional throughout the entire experience and have not only recommended certain parts, but have also pointed out upgrades that I would not benefit from. They deserve some form of compensation for the amount of work they put in every day.

-Scott
By: Scott Steves
Montclair, VA
Overall Rating: Star Star Star Star Star
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I just wanted to extend my thanks to the Service Team at Quantico Harley. Since I moved to the area they have taken such good care of my bike and always go the extra mile to ensure that I walk out the door satisfied and confident of the work that they perform. It is evident that Tim Weisenberger, the Service Manager, leads his team and is concerned about customer service and good maintenance. Here is my latest example. I purchased a race tuner and some cams. The service department installed them and I rode off. I noticed some surging at 3200 rpm and called Tim. He immediately went to work with Shawn to diagnose the problem and continued to work the issue until it was completely resolved and I was happy. I don't know of any other dealership that would have gone to the lengths that Tim, Shawn and the GM Ken Barner did to make sure I was satisfied with my bike. Tim runs a great team and it is important to me that I completely trust the folks who maintain my motorcycle. Working with Quantico Harley reaffirms my commitment as one of their clients and their integrity and professionalism are what makes me a loyal customer to them and the Harley Davidson brand. I can go to other dealerships but I choose Quantico Harley because of the caliber of their people.

Tim, many thanks to you and Shawn!!!
By: John Priddy
Stafford, VA
Overall Rating: Star Star Star Star Star
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I've been buying crotch rockets for over 15 years, and this was definitely a better vibe, better feel and better overall experience. So, I appreciate the great purchasing experience, and of course I'm very happy with my bike.

Thanks
William
By: William Guy
Woodbridge, VA
Overall Rating: Star Star Star Star Star
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Since I moved to the area I have had my bike serviced by Quantico Harley. I can take my bike anywhere for service and parts but I choose to go there because of the professionalism of the staff. Tim, the service manager is assisted by John and Sean who take the time to ensure that they know what I want done. Tim is the type of person that I know my bike is well taken care of because he exudes a level of professionalism and integrity. The bottom line is that I trust him and his staff with one of my prized possessions. They do great work, on time and to standard. Tim's front staff, Sean and John round out his team and seem to make the service department run like clockwork.

Chris and Schyler in the parts department always have been incredibly professional and take the time to research parts combinations that I look for and make sound recommendations.

The bottom line is that while many of the friendly faces are left from the previous ownership, the level of customer service has shot through the roof. That is a product of good leadership that enabled the talent that already resided at Quantico Harley to excel. Many thanks to the Ted Britt Group and please ensure that Tim and his staff receive my sincere thanks. This is why I will continue to buy Harley Davidson Products.
By: John Priddy
Stafford, VA
Overall Rating: Star Star Star Star Star
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The dealership is now owned by the Britt automotive group.The general mgr is Ken Barner.I have written Mr.Britt about Ken stating how much my experiance with Mr Barner has bee there is anothere ofr time I was taken care of in such an awsome manner,but not about a motorcycle.I had lost a lot of faith and respect for Harley and with Kens action and impecable customer service skill I will be sticking with Harleys beca.He handled my situation with decency and a whole lot of compassion.Waugh HD is a lot closer and safer to go to(I95)but my bike will be going to East Coast.I can go on an on about this new manager,but there isn't enough time or words to thank this man.In this dsy an time where you have to be carefull with your money and dealerships are not wget the job dhat they use to be Britt automotive group is stepping up ttheir dealerships by putting people like Mr. Barner in charge to.
By: Johny Wells
Rhoadesville, VA
Overall Rating: Star Star Star Star Star
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-Anonymous
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Dropped by East Coast 10/19/2013 for service and as always I was met with friendly knowledgable employees. great dealership to deal with.
By: Johnny McAlexander
Montclair, VA
Overall Rating: Star Star Star Star Star
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A great HD store friendly people and great service
By: Kenneth McKnight
Woobridge, VA
Overall Rating: Star Star Star Star Star
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Outstanding team, made me feel like my busuiness was appreciated, I will buy from them again. The sales staff was very professional and listened to my questions and provided me with correct answers, not answers he thought I would want to hear. Tommy Hamilton is a valued asset to your dealership.
By: Johnny McAlexander
Dumfries, VA
Overall Rating: Star Star Star Star Star
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I have been meaning to drop you a note. Last summer I was in
town visiting and ran into bike trouble. Your staff did a GREAT job of
helping out a traveler. They quickly got my bike into the shop and were
able to diagnose and fix a problem with my temperature sensor in a couple
of hours. The tech also gave my bike a quick once over and noticed a
couple of loose bolts on the fuel tank. I was amazed by the quick and
friendly service given to a visitor from Ohio.
Thanks
Dave
By: Dave 
OH
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on Saturday may 25 my road king broke down about 1 mile from Harley Washington D.C, I called that dealership since I was only about 1 mile away and they pretty much blew me off,being from Indiana I thought they would be a little sympathetic,? not at all I was told they are a first come first serve and they would be closing early for the party that was going on there for memorial weekend, So I had called Dumfries Harley and said sure get it here we will see what we can do to get u back on the road, Finally I got towed there and arrived about 5:15 pm however they got my bike inside and even though tomorrow was sunday they had someone come in for a couple hours to check it out to no availe, I understood ,it was sunday, and with Monday being closed because of memorial day I was unable to leave with my group of 24 riders from Elkhart Indiana hog chapter so a 2 day layover was going to happen,,at least they tried,so Tuesday by noon they had it figured out and I was finally headed home,my experiance was very good and the more exciting part was they only charged me a 89$ diagnosis and about 12$ for a relay and a switch,it was great to have a positive experience after being blown off by Harly Davidson of D.C thanks to all who were involved with getting me back on the road!! Denny Keltz Osceola,In

By: Denny Keltz
Osceola, IN
Overall Rating: Star Star Star Star Star
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Took my bike in for some upgrades...waiting for parts is a killer. I had contacted John after a week and he advised one of the parts still hadn't arrived. John later left me a phone message and when I returned it, Richard just wanted to let me know that they were backlogged, but the parts were in and they would put my bike on the rack Monday. That was a nice touch. I've been going to ECHD service for the last 4 years...it's the only shop I trust to handle my bike!!!
By: Tom 
Manassas, VA
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EastCoast Harley Davidson Staff is awesome, Tim and Jeff I cannot say enough about these 2, Tim sold me a bike that I am excited as hell about, and Jeff did a super job getting me through the paper work. If these 2 were good looking ladies I would of gave them a kiss. Thanks again.
By: Curtis Herren
Woodbridge, VA
Overall Rating: Star Star Star Star Star
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I'm a member of East Coast Hogs , I have had 2 bikes which I have repaired and serviced. Service writer John Duncan always makes sure the repairs are done with a caring which makes me feel that MY Bike is his bike for the short time it's with him. If John is on his day off I will not drop off my bike until he returns !.Last night I met Service Manager Richard Nathanson talked for a time and I feel that he cares about MY bike not the amount the shop made for the day . The owners of East Cost Harley have a top notch service department which shows . I have to drive from Fredericksburg to Dunfries for service but it's worth it !!!!
By: Thomas A Greene
Fredericksburg, VA
Overall Rating: Star Star Star Star
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Special cudos for Ed Medina, Sue Fleming, Amanda DeTota, John Duncan, Chris Dobbs, and Sales Manager Jack Frost for making my first (at age 57!) Harley-Davidson experience an incredible journey!!

I am very pleased with my purchase of a 110th Anniversary Special Edition 1200 Custom Sportster bike.

I look forward to many years with this family-oriented dealership relationship in the future!

Dave Taylor
By: David Taylor
Stafford, VA
Overall Rating: Star Star Star Star Star
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Hi, I just wanted to say thanks to your service department for their great work and their great customer service. When I brought in my Sportster for a 5k service, they treated it like it was their own. Their professionalism is exemplary and their dedication to the customer is superb. Special thanks to Josh for finding and correcting a safety item on my bike that I overlooked when I, meaning me, changed out the shocks on my bike. After bringing it in for the 5k service, I can honestly say that my bike hasn't run better than when it came out of your shop. There are two people you want to trust implicitly in life, one is your barber and the other is your mechanic. I'm glad to say that Richard and Josh certainly fall into that category with me and provide me with the peace of mind that I know I'm riding a professionally maintained bike. Thanks again for the great job.
By: Matt 
Stafford, VA
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"Once again East Coast came through with outstanding parts service and the service deprtment is right on. Always a pleasure to hang out at East Coast. Great people to assist with your needs or just to hang out and ask questions. Thanks for keeping me on the road!"

-Anonymous
Overall Rating: Star Star Star Star Star
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"After visiting every other local dealer, I finally purchased at East Coast because of the dedication of the staff. Wayne just took care of me on my first service and this Sreamin' Eagle can run!"

By: Bob 
Fredericksburg, VA
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"What a GREAT dealer! So much friendlier than any of the other local shops. The sales staff are down to earth and know thier product. Thanks East Coast...LOVE my Ultra"

By: Michael 
Manassas, VA
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"My husband just retired after 33 LONG years of service. He put off his Harley for all those years so I decided to surprise him with a 2008 Ultra Classic, his dream bike. The sales staff was great, everybody was in on the surprise and the look on his face when we handed him the keys was priceless. THANK YOU EAST COAST!"

By: Angela 
fairfax, VA
Overall Rating: Star Star Star Star Star
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"I have a 2004 Fat Boy. I felt it just wasn't running right after another dealer did some work. This time I brought it to East Coast and what a difference. It feels like a different bike."

-Anonymous
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"Ladies...tired of getiing treated poorly by some of the Harley-Davidson dealers? I was. So I went to East Coast and spoke with Renee. She rides, she teaches Motorcycle Saftey and she know her stuff. More importantly, she treated me with respect. Aaaaand...she got my business. Enough said."

-Anonymous
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"I had my first major service done on my 2007 Sportster and it sounds great. I added new pipes at the same time, and I can't beleive the difference. Thank you for the suggestion on the pipes. Well worth it"

-Anonymous
Overall Rating: Star Star Star Star Star
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"When I bought my 2008 Harley-Davidson, I had a certain look in mind. I spent time with PJ at the parts counter and she (yeah, she) did an awesome job in giving me THEE look. Thank you...I told all my friends where to get knowledgeable service!"

By: Andy 
Fairfax, VA
Overall Rating: Star Star Star Star Star
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"The new staff at East Coast makes a huge difference. If you haven't checked them out, you owe it to yourself to go there AFTER you go anywhere else. You'll see what customer service is really about. "

By: Allison 
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"I was impressed with the knowledge, attentiveness, and overall willing to please demonstrated by your staff. They are obiously true Harley riders and lovers, not just people doing a job. Thanks so much for making my FLHX purchase a pleasnt experiance."

By: Carlton 
Gordonsville, VA
Overall Rating: Star Star Star Star Star
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"I recently purchased a 2008 Nightster and from start to finish, the experience was a very pleasant one."

By: Clarissa 
Alexandria, VA
Overall Rating: Star Star Star Star Star
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"I had a deposit on a Rocker at another dealer; they told me it would take a couple months. Dropped in to see Jeff and I got one right away. Thank you!"

By: Joe 
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"WOW. I just stopped in yesterday and the dealership had a TON of new ladies items. The new jackets from HD are looking great. As a bigger lady, I have a hard time finding my size but this dealer has a super selection."

-Anonymous
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By: TONY 
STAFFORD, VA
Overall Rating: Star Star Star Star Star
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"when i come in your dealership i fill relaxed and not pressure everybody is real nice and works like pros so keep up the good work and when i need parts or chrome for my bike i will always come to east coast harley because every time i order stuff for my 94 dyna or my 2001 ulta classic it is always right i dont have to worry if its going to be right or wrong so thank you for a job well done and thank you for supporting troops and our pow and mia every year"

-Anonymous
Overall Rating: Star
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"East Coast Harley: I want to thank you again for a job well done. My wife came in to your store to get some chrome parts for me for my 2001 Ultra Classic for Christmas. She said that everybody who helped her did not try to make her buy things she did not want. She told them what she was looking for and they got it. When I got the things she got me the next day I went out and put all the stuff on and it fit... so what I am saying is thanks again for a job well done"

-Anonymous
Overall Rating: Star
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"I would just like to take the time to thank you all very much for the service, level of professionalism, pride in work, and quality of work that was extended to me in my resent service / repair. Everyone that I have dealt with during this repair went above and beyond, was very helpful , knowledgeable, and caring. The workmanship that my bike received was the best I have seen, the pride in one's work is really passed on to the customer at Eastcoastharley, and for that I would like to thank everyone there that allows that to happen. This has contributed in no small part to my decision to have all my service / repair / purchases done at Eastcoastharley, and I have told me friends as well. Thank you all for the hard work and relentless attention to detail! Sincerely, Christopher L. Scutt "

By: Chris 
Overall Rating: Star Star Star Star Star
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"I'm very happy with the overall experience. Everyone is customer oriented and they go out of their way to make sure your satisfied. I was impressed by the fact that weeks after I bought my new 2009 Ultra Classic, the sales staff was still concerned with how I liked my new bike and showed a genuine interest in how everything was going. Brian in service goes out of his way to help you even though he is always busy. Parts dept is excellent. Your dealership is the best and I recommend you to all of my friends."


By: James 
Manassas, VA
Overall Rating: Star Star Star Star Star
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"This was my first motorcycle purchase and I must say the staff was very helpful. I found the used bike on the web site and as soon as I called PJ was professional and helpful. She checked to make sure the bike was still there before I wasted a trip since I was about 45 min away from the dealer. When I came in to the dealer she wasted no time in showing me the bike and telling me about it. She answered all my questions and gave me information I had not thought about. The next day I came back to pick up the motorcycle and PJ was off. I thought this might be a problem but again as soon as I came in I was greeted and asked what I needed. When I told them they knew who I was and introduced me to Lindsey in finance. She was great. She explained so many things I didn't know about from my research it was awesome. From sales to finance to clothing the experience was tremendous. I can not wait to meet the service area because I'm sure it will be no different. "

By: John 
Stafford, VA
Overall Rating: Star Star Star Star Star
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"when i bought my first harley at another dealership i was happy with the service i received but after coming to EAST COAST HARLEY i was jst blown away by the service i received. the sales financing and parts department went out of their way to make sure i was totally satisfied with the purchase of my new bike and my accessories. i will be a return customer."

By: byron 
midland, VA
Overall Rating: Star Star Star Star Star
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"First rate, friendly, helpful, great customer service and finance department."

By: Edwin 
Woodbridge
Overall Rating: Star Star Star Star Star
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"After 2 other H-D dealers couldn't figure out what was wrong with my 06 Ultra, Brian Thomas had it right in no time at all. I found out he's a Master Technician and from now on, I'm only taking my bike to East Coast. Wasted my time dragging my bike around to those "oldest, best, , blah blah blah dealers...""

By: Arnie 
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"The staff at East Coast are soooo friendly....much better than any other shop. I've owned 7 H-D's, so I shop around and I can tell you that there are some snooty stores out there where the employees won't give you the time of day. And talk about a GRRRREAT deal on a H-D! They beat everyone hands down"

-Anonymous
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"I called around to get prices on work I needed on my 2004 Road King. Brian (Service Manager) answered ALL my questions and really knows what he's talking about. I scheduled the work and the estimate was right on the money. Funny thing tho...another dealer wanted to charge me more for less work: what's up with that? Thanks East Coast"

By: Art 
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"Usually I dont bother with this type of stuff, but when someone goes above and beyond to help, I think people need to know. I was looking for a Christmas present for my husband and had been to two other Harley shops. One store never even bothered to talk to me and the other just said "over there" when I was looking for something in particular. I left, annoyed, and drove to East Coast. EVERYONE said hello and the ladies in the clothing department were wonderful! I spent twice as much as I was planning to. Next time, I wont waste my time driving anywhere else."

-Anonymous
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"I needed an exhaust and stopped by East Coast. Dave at Parts knows his stuff and I can't wait to get the exhaust installed. He was NO BS like half the other stores. He knows his stuff."

By: mike 
Overall Rating: Star Star Star Star Star
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"my husband just bought his first Harley at your store and is soooo happy! Thanks for your great staff...so much better than ANY OTHER DEALER ! Merry Christmas!"

-Anonymous
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"It's so nice to go into a dealer that respects women customers..."

By: Amanda 
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"I STOPPED BY TO PICK MAINTENANCE ITEMS FOR MY '96 EVO. THE GUYS AT THE PARTS COUNTER KNOW WHAT THEY'RE TALKING ABOUT. SOME DEALERS JUST HAVE A BUNCH OF KIDS WHO DON'T KNOW AN EVO FROM DEVO. THANKS."

By: ERIC 
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"We were in town for the weekend of the Blizzard of 2009 and needed HD gifts for friends back home. You guys Were the only dealership open in the snowstorm. That's CUSTOMER SERVICE!!!!!"

-Anonymous
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"I had to get a Christmas gift RIGHT AWAY! I called and the staff at clothing took care of me right away. Thank You and Merry Christmas!"

-Anonymous
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"I am planning to buy a Harley (my first!!!) in February. I spoke to Morgan in sales today. He was awesome. He answered all my questions without making me feel stupid. You get my business."

By: Jack 
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"I had NO idea what to get my wife for Christmas. Darlene was so helpful and I know my wife will love the gifts. She even wrapped them for me.Thank You."

-Anonymous
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"I came down at the "last minute" to buy Christmas presents and was so pleased by how nice all the ladies in clothing are. I was with my family and we all had a great time. And... we got some great gifts!"

-Anonymous
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"The "Family" atmosphere There is alot to be said about the Family atmosphere at East Coast Harley; From the Clothing Sales staff, to Parts and Service, to the Motor Sales and Financing Staff the customer is "Family". I always enjoy going to visit my extended Family at East Coast, and though I may not need to make a purchase or service stop I always enjoy my "visit". I cannot say enough about the Parts counter. These guys go out of their way to help me find what I need or Want. Their passion about the Bikes and the fun we have jokeing around are what I enjoy the most. Brian and Chris back in the shop go out of their way to get the work done and done right the first time and if what I want to do wont work they always suggest something that will. Guy in sales is a great person to crack jokes with and when your looking it is a no pressure experience, when your ready to buy, expect the absolute best from everyone in the dealership. Everyone makes a point of learning every customer's name and that attitude filters down into everyone that works at East Coast. When at East Coast you are Family."

By: Cleve 
Manassas, VA
Overall Rating: Star Star Star Star Star
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"Comments/Questions: Great Job! Called Brian in Service. Was able to bring bike in immediately and wait while 1000 mile service was completed. Nice not to have to make an appointment, leave the bike and all that hassle. Brian also looked the bike over and took care of it with geniune interest making me feel he was servicing his own bike. Can't argue with website claim of ease of quality service. "

-Anonymous
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"Went to fairfax to get a h-d. what a joke. drove down to East Coast and left on a new street glide. salesman knew his stuff and super easy paperwork."

By: johnnie 
Overall Rating: Star Star Star Star Star
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"Just picked up a '10 Ultra Classic Limited...what an incredible machine. Don't know why I waited so long to get a bagger...definitley NOT a geezer glide. East Coast price was the very best of all local dealers but more importantly they know their stuff, were honest and I felt appreciated as a customer."

By: JC 
Overall Rating: Star Star Star Star Star
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"I attended East Coast's Garage Party and it was FANTASTIC! The woman who work there are so knowlegdable and so willing to work with you as you try to decide what to buy. I was a little sceptical at first but they really gave me some great suggestions. I'm getting my bike at East Coast! Thank you :)"

By: carol 
Overall Rating: Star Star Star Star Star
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"My 2009 Streetglide was running rough with increased virbration, it was running like a shovelhead on one jug. I dropped it off at the Service Department and the next day they let me know a heat sensor was bad and needed to be replaced. Within a few days the sensor had arrived and my motor was ready for pickup, no charge, as it was covered by warranty. The service guys were top rate in the way they talked to me and handled my problem."

By: John 
Montclair, VA
Overall Rating: Star Star Star Star Star
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"After Service Manager Brian gave the HOG chapter meeting a talk on the big bore kits, I got the 103 Stage 2 kit put in my '07 Ultra. Even though I'm still in the break-in period I can really feel the difference. I am 100% satisfied, and want to pass on kudos to Brian and his crew. Thanks again."

By: Tony 
Oakton, VA
Overall Rating: Star Star Star Star Star
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"A buddy of mine got an INCREDIBLE deal with you guys so when I was in the market for a new 103 street glide I came to you store. Boy, am I gald I did. You blew me away; super service but you BEAT every other dealer's quote I had. Thanks, East Coast "

-Anonymous
Overall Rating: Star Star Star Star Star
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"Bought my bike and got an excellent deal and was able to take possession the same day! Great folks all around. Recently needed some new stuff- boots, jacket, gloves. The ladies in the clothing department were friendly and really helpful. Great selection of genuine Harley gear. My ride is pretty new, 2008, but when I'm ready, they will get my business"

-Anonymous
Overall Rating: Star Star Star Star Star
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"Hands down, one of the best dealerships I've ever been to. I've been riding Harley's all my life and visited a lot of dealerships over the years. Everyone at East Coast Harley is so knowledgeable and helpful and their love for riding is very evident. ECH is the only dealership I trust with my beloved bike. "

-Anonymous
Overall Rating: Star Star Star Star Star
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"The ladies that work at East Coast sure know their stuff. I wasn't sure what bike I wanted, or if I could even hold one up but after spending time with Mare in Parts and all the women in the clothing department I made the best decision...to buy a Harley. The bike is sooo much fun and I got an OUTSTANDING price."

By: s 
Overall Rating: Star Star Star Star Star
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"Show me the money!!! No other dealer came close in price when I was looking around. I wasnt ready to buy, but I couldn't afford NOT to. I save ALOT."

By: R 
Overall Rating: Star Star Star Star Star
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"WHATS UP WITH THESE DEALERS WHO WONT WORK WITH YOU ON PRICE. I WENT TO 3 DIFFERENT HD SHOPS BUT YOU GUYS WERE THE ONLY ONES WHO REALLY WANTED MY BUSINESS. YOU SHOWED IT TO ME BY GIVING ME A GREAT DEAL. WHY ANYONE GOES ANYWEHWRE ELSE IS BEYOND ME."

-Anonymous
Overall Rating: Star Star Star Star Star
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"Thinking about a trike and checked out HD's TriGlide and the salesman really worked with me and made it happen. All I can say is WOW. "

By: Bob 
Herndon
Overall Rating: Star Star Star Star Star
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"I recently (ok-I have not taken it home yet), purchased a 2003 softtail 100th anniversary edition Harley. Cannot ride it yet-however, but will soon. Elizabeth and Patrick were just wonderful to me as a person who never even sat on a motorcycle in my life. They helped me with my purchase and now I cannot wait to take my lessons and start riding. I feel that this was an experience that will change my life forever!!!!"

By: Debbie 
Triangle, VA
Overall Rating: Star Star Star Star Star
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"I needed a certian item for a gift and the ladies in the Clothing area went out of their way to help me find it. Nice store. First place I went to didn't even bother to say hi. "

-Anonymous
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"LOVE our 2011 Street Glide! Love the price more. Enough Said."

By: MRS H 
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"Just picked up an GREAT pre-owned UltraClassic. I looked at EVERY dealer within 65 miles and this place had the best prices. Period. Gave me straight aswers and no BS. I dont usually take time to do this type of thing but this was a BIG issue for me. Couple of other shops jerked me around."

-Anonymous
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"man, i just sucked it up and rode down for a service and was freezing. East Coast has a new customer waiting area with BIG SCREEN TV!, couch, magazines. Great way to watch the playoffs while Service tuned up my bike. Nice touch that they added to the shop. Thanks, JJ"

By: JJ 
Overall Rating: Star Star Star Star Star
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"man, i just sucked it up and rode down for a service and was freezing. East Coast has a new customer waiting area with BIG SCREEN TV!, couch, magazines. Great way to watch the playoffs while Service tuned up my bike. Nice touch that they added to the shop. Thanks, JJ"

By: JJ 
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"Bought myself an early Christmas present...H-D Touring with 103 package. Damn....that bike can run! I worked with the GM and got such a great price...I still can't beleive it. Bettern than that though is the way they know my name, say hi, go out of thier way to make me feel like I'm not just another sale. They earned my business."

-Anonymous
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"I purchased a pre-owned Sportster after not having riden for years. Jeff was my sales rep. He and all the East Coast staff were extremely helpful, friendly and professional. They answered all my questions, made suggestions on possible accessory purchases but were never pushy. Once my purchase was complete, the delivery process was quick and painless. Great Harley Team! "

By: Jim 
Alexandria, VA
Overall Rating: Star Star Star Star Star
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"Recently traded up from a 2006 Sportster Custom to a 2011 Street Glide 103. ECHD made everything very smooth easy , no presured sales. Looked at deferent Touring class motorcycles at the dealership and they answered all questions and made my choice easy. THX ECHD"

By: Brian 
Woodbridge, VA
Overall Rating: Star Star Star Star Star
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"Two other HD dealers wouldt touch my Street Glide since I didnt have it worked on by them. Took it to East Coast and they had it running right in no time and they didnt care where I bought it. "

By: mike 
Overall Rating: Star Star Star Star Star
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"Thanks to all at East Coast Harley for making my recent purchase of my 2011 Road Glide Ultra CVO a very enjoyable experience. This was my second purchase at your dealership and I will always recommend you to my friends. And, by the way, the bike is awesome. Thanks."

By: James 
Manassas, VA
Overall Rating: Star Star Star Star Star
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"First let me say.. i appreciate everyone who worked on sat the 23rd and also jeff.. you guys made the experience awesome.. i bought my fiance a bike and it was a total suprise until we got to the shop.. thank you guys for helping me pull off the suprise. also i want to thank everyone who helped get the gear, help us with parts and service the bike.. you guys were awesome.. a special shout out to sue and jeff. with out you two i couldnt have pulled it off.. "

By: Whitney 
mechanicsville, VA
Overall Rating: Star Star Star Star Star
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"bought awesome used screamin eagle from these guys. bike is better than i could have imagined. nice people. great shop"

By: chuker 
VA
Overall Rating: Star Star Star Star Star
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"Thanks for getting my Dyna running great.Took my bike to dude down south. Wish I took it to you first. Next time I'll know."

By: ed 
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"I just bought a GRRRREAT used touring bike...CVO. WOW, what a machine. Thanks to Jack for making the purchase painless. Ray in Service is great. I'll send all my friends to you guys. "

By: art 
clearwater, FL
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"Dear East Coast Harley, I appreciate all that you and the entire staff have done for making my recent purchase pleasurable as well as entertaining. I would also like to thank Ray and the service department for their expertise in getting my Trike road ready. Everyone of the ECHD family are awesome!!! You all will see me on a regular basis if just to say HI and have a cup of coffee. Once again Morgan, I thank you for your time, knowledge, concern and interest in me being happy with my new motorcycle."

By: Richard 
Stafford, VA
Overall Rating: Star Star Star Star Star
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"Sales Person Thomas (Tom) Davis was a first rate and fair sales person. I'd recommend him any day for your Harley buying experience. GREAT job Tom!"

By: Jimmy 
Stafford, VA
Overall Rating: Star Star Star
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"In June of this year the wife and I were riding around and stopped in EAST COAST just to see what they had in the way of used bikes. What a pleasure to deal with these people from the salesman Jack Frost, to the finance lady Susan, all the knoledgeable ladies in the clothing and apparels, to Scooter the parts associate. Every one made the experience a wonderful one. You would have thought we new these kind, caring and knowledgeable staff all our lives. When I picked up the 03 ultra classic that wensday they had done a GREAT job detailing the bike it was beautiful. I guess it is safe to say they have a customer for life. Thanks ECH you all are the best dealer around! Very pleased...Jimmy "

By: Jimmy 
Stafford, VA
Overall Rating: Star Star Star Star Star
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"WOW HOW WONDERFUL. I would like to thank all. Less than 24hrs and the inner primary leak, and the shifter seal leak was fixed. When I came to pick up the bike it was even washed and shined up. WAY TO GO TEAM. You made it the BEST H-D REPAIR SHOP around. Thanks VERY SATISFIED Jimmy"

By: Jimmy 
Stafford, VA
Overall Rating: Star Star Star Star Star
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"i took my duece in for same day service and i was riding 4 hours later. They fixed a problem 2 other shops coudnt. enough said."

By: johnnie 
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"I just received and email about my Harley being ready! I got it outta there on yesterday before you could put some miles on it! LOL!! I was pretty nervous at first but once I got on the road...Oh boy! YAY!!!! Now the only thing I need to figure out is how to be 'lady-like' with my feet in getting the gear to neutral! practice practice practice! THANKS SO MUCH TO Mr. Wallace and ALL THE STAFF AT EAST COAST HARLEY! EVERYBODY was so patient and the CUSTOMER SERVICE is STELLAR!!!!!!! I look forward to visiting again soon! Harley! What a ride! Have a great Harley day! -- Rosalyn "

-Anonymous
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"I've had some bad experiences in the past , but when I called Wed. evening and not 1 but 2 mechanics come to my house , with parts and tools in hand Thur. morning , I was very impressed . This is on a recently purchased bike from East Coast , and turned out to be a defective part . Never in my 35 years of riding have I experienced any shop to cater to my needs in this manner ! I'm a tuff customer but will give credit where due . Again Thanks East Coast Service Dept."

-Anonymous
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"I recently purchased a 2012 Ultra Classic CVO. The radio was not working So I called Richard in Service. He was very friendly and professional told me to bring it right in. Upon further diagnostics It was determined that I needed a wiring harness which would take 2 weeks to order. I was not thrilled with this but what can you do. Richard kept me posted on the progress and called me as soon as the part came in. Once the part arrived he had the bike fixed in a day. When I arrived at the dealership to pick the bike up he met me at the door took me back to my bike went over the repairs and I was Back On the Road! I can't thank him enough for that extra effort thar he extended to me a true professional. Thanks again, Stan Rollison "

By: Stan 
wOODBRIDGE, VA
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"Today I received excellent service from Richard in the service department. From the beginning of my transaction to the end, Richard provided highly professional customer service. His personal efforts helped save me time and money with my servicing needs and kept me from pursuing more expensive options elsewhere. As an executive in retail (and retired Army officer), I'm very familiar with the challenge of finding employees that consistently keep customer satisfaction a top priority and I highly recommend that Richard receive recognition for his outstanding efforts. Richard's friendly approach and sense of urgency will keep me coming back to East Coast HD. Thanks!"

By: Andrew 
Dumfries, VA
Overall Rating: Star Star Star Star Star
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"They worked their tails off to make my dream into a reality (corny i know, but it's true). Deano, Sue and Jack all worked together to get me what i needed for the trade and then where i needed to be for the financing. These guys ROCK!!! "

By: Todd 
Woodbridge, VA
Overall Rating: Star Star Star Star Star
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"Richard, My name is Joey Davis. I want to personally thank you for help with an issue. As you recall I own a 2011 FLHX Street Glide I purchased from your dealership in NOV of 2010 from Jeff Wallace. This past week I was riding to Deal Gap (5/25/2012) when I had a wheel weight come off the bike and damage the front fender and cause the front tire to be off balanced just past the VA border heading into NC. I stopped in the nearest Harley Davidson and had them rebalance the tire and went on my way and this dealer had told me the tire was installed wrong and the extended warranty I bought wasnt any good. I finished my trip and when I arrived home I went off to East Coast Harley Davidson to see the service manager. Rick greeted me with a positive attitude. Listened to my problem of the bike. Listened to me complain about the Harley warranty and I wanted a refund. He then took the work order from me and looked over the repair work and set the record straight with FACTS. He then offered a solution to my problem and did this all with a smile and calming me down as he could tell I wasnt a happy customer. Then he went over with me what my harley warranty covers and why I shouldnt cancel it. Richard went ABOVE AND BEYOND what I expect of a Service Manager. Because of him I will continue to let East Coast be my number #1 dealer to repair,service, and purchase my Harley Davidson. Thanks agian for the EXTRA attention you gave me and treated me as person and understanding my problem and having a viable solution we both could be happy about. Thanks for "keeping my ride alive" and looking good! "

-Anonymous
Overall Rating: Star Star Star Star Star
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"Megan, Just wanted to "Thank you" for your help today in picking out a good helmet. When I come back I will look you up because of your outstanding knowledge on what you all sell. Thanks again"

By: Robert 
Manassas, VA
Overall Rating: Star Star Star Star Star
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", I ride the 07 Ultra (Blue/Silver) everyday. To have it down for any problem is a non-starter. I just wanted to thanks you and your guys (service manager, service department, parts department and mechanics) for the outstanding service I received back on 3 July 2012. I stopped by after work (end of June, 6 pm) and you brought someone out to diagnose my issue (would not Idle properly); they got the part ordered and installed it in a very timely manor. I was able to pick up the bike that evening. The following day I took a major trip (750 miles one way) with no/or additional problems noted. So please pass to your people my thanks. "

By: Tim 
Overall Rating: Star Star Star Star Star
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" Richard. I just want to thank you for all of your hard work and follow-up in resolving the issues with my 2006 Electra glide Classic. The new handle bars are great.. thanks again for the excellent follow-up service. You can never depend on things to always go right, but when they need adjustment, its good to know that you all take care of folks. The team you have working there are friendly and we felt like we got personal treatment Good Job! Dalton L. "

-Anonymous
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By: Linda 
Locust Grove, VA
Overall Rating: Star Star Star
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"Today, both my Father and I visited East Coast Harley to get our bikes serviced (both needed a 5k service). We arrived at about 9:50AM. Immediately, as we pulled up to the Service entrance, Richard and Philip came outside and each checked in a motorcycle. After the appropriate paperwork had been completed, we were advised it would be about a three hour wait. We had been up the Saturday before to make an appointment and Richard told us to come up whenever convenient and they would make it work. Well, they did just that. We went up to Dunkin Donuts for coffee first, then came back and floor shopped for a while. The we enjoyed the chair and couch in the lounge area while we chatted with a young lady from motor clothes who was most helpful. I then ordered some accessories from Chris (who is very helpful) and afterwards, we went across the street for lunch. Upon our return, I spotted two motors that resembled ours only they were a hell of a lot cleaner than when we last saw them. ALL the work had been completed, in less than the three hour wait, and, the bikes looked GREAT! This was my second experience with the service department after my purchase at East Coast. Once again, I am very pleased with the treatment I received from all staff encountered. Please relay my gratitude to all your staff!! Michael Timm "

-Anonymous
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"trbaun@msn.com Day Phone: Evening Phone: Thanks to your service department for repairing my bike and getting me back on the road 10 times faster than the other dealer that I [ used] to frequent with none of the grief that they put me through. Your expert staff should be commended for their fast and courteous service. "

By: t 
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"The best time I ever had buying my first Harley and I know where my business is going to stay. Very friendly and willing to help when you need help. "

By: Peter 
Partlow, VA
Overall Rating: Star Star Star Star Star
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"Headed south from NY state and around Philly, my gauges crapped out. No signal, horn, etc. My brother lives in Virginia so I stopped there, waiting for Monday am. Called East Coast looking for help, they took me right away. It was a time consuming process trying to determine what wire was bad. At one point I'm sure there were 3 techs looking over the issue. Issue resolved and unlike other shops, I wasn't taken advantage of being an out of towner. Thats what I look for in a dealer more than whats the price of the bike? Next time East Coast...."

-Anonymous
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"Mr. Nathanson; My name is Jeff Hoertt I bought a 2013 Street Glide at East Coast on 15 Sept. Part of the purchase was for the service dept to put a few new things on I wanted it back as soon as I could because my wife passed on 10 Sept and my friends wanted me to ride the dragons tail in two weeks. Once the service dept heard this they jumped into action and not only had it finished while I waited but they had it cleaned, needless to say I cant thank them enough and I just wanted someone to know what a great and caring staff they have and how much it meant to me. "

-Anonymous
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"Good afternoon Richard, I planned on writing you earlier, but time got away from me. I really enjoyed the class last night. I went home and told my husband that it was definitely worth my time. I felt like I learned a lot, I have more knowledge about my bike. You guys did an Awesome job at answering our questions and going over the bikes and not making us feel stupid. Thank you again for providing this learning opportunity, Michelle L."

By: Michelle 
Overall Rating: Star Star Star Star Star
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"What a fantastic seminar!!! It was really great and we learned so much. Tyler did a wonderful job of going over some basic maintenance issues and answered our questions. I know this wasn't a sales pitch, but I know the next time I'm in the dealer - I'll be picking up a tire pressure gage. "

-Anonymous
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"Rich, I want to thank you and your guys again for the time and help with the pegs for my sportster. The work that you guys did on my shocks, seat, grips, and control buttons made a big difference on my ride home. It was like riding a different bike. You guys rock. See you all soon. Jonathon J. Paul (JP) "

-Anonymous
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"I'm new to the HOG family but from the first time that I walked into the showroom I felt like a member of the family, I even had my Husky with me and they never raised an eyebrow. The entire staff is very friendly and helpful. After buying my Switchback it developed a problem, A member of the service department came to my house and took care of the problem and I was back on the road within minutes. I have never been given this kind of service before. Everytime I've been in I am greeted and treated great. I have and will continue telling my friends about Eastcoast. You guys are great."

By: Robert 
Fredericksburg, VA
Overall Rating: Star Star Star Star Star
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